Service Designer.
- technology
- contract
- England
- £55000-£60000
Service Designer - remote in the UK (once a month travel to office paid for) 6 month ongoing FTC up to £60,000
Overview
We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. You'll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact.
This role requires a mix of strategic thinking, hands-on design, and stakeholder engagement. You will connect the dots between user research, business objectives, and technology to create services that are both user-centred and operationally feasible.
Key Responsibilities
Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels
Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints
Facilitate co-creation and design workshops with stakeholders and cross-functional teams
Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment
Identify opportunities for service improvement and innovation across existing customer experiences
Define service design principles, frameworks, and standards to guide ongoing development
Communicate design decisions clearly and persuasively to both technical and non-technical audiences
Contribute to continuous improvement of design processes and methodologies
Skills & Experience
Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments
Strong portfolio showcasing service design projects, from research through to implementation
Proficient in creating service blueprints, journey maps, process flows, and experience prototypes
Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms
Experience working in Agile or multidisciplinary teams
Strong communication, facilitation, and stakeholder management skills
Understanding of business strategy, digital technology, and user-centred design principles
