Project Manager.

B2B Saas Project Manager

Remote in the UK - regular travel to client site

Permanent

Up to £70k

An innovative health care technology company is seeking a Project Manager to lead complex implementations for enterprise clients in a SaaS environment.

The ideal candidate will have a proven track record of delivering seamless customer journeys, refining processes, and driving impactful customer experiences for enterprise level clients.

The organisation develops a best-in-class cloud-based clinical system, trusted by thousands of clinicians to deliver better care, streamline operations, and reduce costs.

Having treated millions of patients through its platform, the company is a recognised leader in private primary care and one of the fastest-growing practice management software providers in the UK. With recent Series B funding, it is well-positioned to accelerate its growth trajectory.

The team is united by strong cultural values:

• Impact - Doing work that matters.
• Collaboration - Working together to succeed.
• Human touch - Caring deeply about people.

This role can be performed fully remotely within the UK however you will be required to visit clients regularly

Key Responsibilities

• Project management: Lead implementation projects for large-scale customers, ensuring smooth transitions from sale to go-live. Manage detailed project plans, timelines, and milestones while keeping stakeholders informed and engaged.
• Process design & optimisation: Continuously refine onboarding processes to ensure efficiency and deliver an excellent customer experience.
• Cross-functional collaboration: Work closely with Sales, Customer Success, Product, Marketing, Migrations, and other teams to define and align on project requirements.
• Customer engagement: Serve as the primary contact for new customers during implementation, building strong relationships and managing scope, expectations, and queries.
• Metrics & reporting: Develop and track KPIs to measure project success and identify areas for improvement. Provide clear communication on project status to peers, management, and leadership.
• Documentation: Maintain resources such as workflow maps, templates, and process documentation to streamline implementations.

Candidate Profile

• Proven experience as a Project Manager delivering software implementations in a B2B Saas environment - any Healthtech experience is advantageous
• Strong background in managing large, multi-stakeholder projects for Enterprise Clients (clients that have 20 licenses)
• Experience in a scaling, fast paced organisation
• Excellent communication skills, with the ability to simplify complex requirements for diverse stakeholders.
• Experience in requirements elicitation.
• Familiarity with Managed Service Providers and outsourced developers.
• Process-oriented mindset with a focus on continuous improvement.
• Strong rapport-building and stakeholder management skills, including with C-suite leaders.
• Data-driven approach to decision-making and process optimisation.
• Ability to thrive in a high-growth, fast-paced, and dynamic environment.
• Demonstrated leadership experience in guiding teams and driving results.