We are seeking a proficient IT support engineer to join our team and provide expert assistance to our clients regarding all IT-related technical support matters. As an IT support engineer, your responsibilities will include conducting client meetings to identify issues, diagnosing hardware and software problems, delivering effective solutions, and fostering strong customer relationships. Additionally, you may be tasked with installing new software applications and providing training on their proper use.
Key qualifications for success in this role include extensive knowledge of business software and hardware systems, exceptional troubleshooting abilities, and strong interpersonal skills. The ideal IT support engineer resolves IT issues swiftly and efficiently, all while maintaining a positive client rapport.
Responsibilities of the IT Support Engineer:
- Installation and configuration of client computer systems.
- Prompt response to client IT support requests.
- Diagnosing software, networking, or hardware issues during client meetings.
- Providing technical support either on-site or through remote-access systems.
- Proposing tailored solutions to meet client needs.
- Rectifying hardware malfunctions, software glitches, and networking challenges.
- Upholding positive client relations.
- Monitoring and managing work records.
- Compiling detailed job reports.
Requirements for the IT Support Engineer role:
- Bachelor's degree in information technology or computer science.
- Proven track record as a technical support engineer.
- Knowledge of web services, APIs, and IP-based protocols.
- Experience with scripting languages such as Perl or Shell.
- Familiarity with computer hardware and networking systems.
- Strong time management skills.
- Excellent interpersonal skills.
- Proficiency in troubleshooting complex hardware and software issues.
- Outstanding written and verbal communication abilities.
- Critical thinking skills.