Technical Support Engineer.

Experience a Comprehensive Benefits Package:

• Enjoy an extensive benefits package featuring a company pension scheme and the flexibility to customize your IT and office equipment.
• Seize the opportunity to prioritize your well-being with access to health and sports offerings.
• Delight in the availability of fresh fruit, cereal, water, tea, and coffee to keep you energized throughout the day.

Invest in Your Personal Growth:

• Take a proactive approach to your personal development with a range of opportunities, including workshops, conferences, language courses, training, and webinars.

Engage Globally:

• Become an integral part of our global community as we serve customers and partners in nearly 100 countries.

Embrace a Modern Working Environment:

• Immerse yourself in a comfortable and contemporary workspace within a company that not only survives but thrives in challenging times.
• Benefit from an organization that actively invests in the future, ensuring a progressive and sustainable work environment.

Foster Creativity and Innovation:

• Encourage and contribute to a culture of creativity through suggestion-based work.
• Seize the opportunity to bring innovative ideas to life, shaping the future of our dynamic workplace.

Your Role as a Technical Support Engineer (m/f/d):

• Be the go-to expert for technical advice and support, particularly in the dynamic field of transceivers.
• Independently manage service inquiries, ensuring our customers receive optimal solutions.
• Collaborate with customers to conduct compatibility tests, whether at our location or on-site, to guarantee the seamless operation of our products.
• Your contributions are invaluable; document your processes to keep our knowledge database current.

Qualifications for the Role of Technical Support Engineer (m/f/d):

• Background in information technology or network technology, complemented by a completed degree or equivalent training. Alternatively, showcase your IT enthusiasm with a wealth of know-how and practical experience.
• Previous experience in the intriguing realm of optical transmission technology and network operation, coupled with a readiness to further expand your knowledge.
• Proficiency in managing network devices, with a proven track record in their setup and operation.
• Fluent communication skills in both German (B2) and English (B2), both written and oral.