Application Support Analyst.

  • technology
  • permanent
  • Chiswick

Our client a leader in the property management space is looking for an Application Support Analyst (CRM Support, Application Support, Software Support, Second Line support, 2nd line support, SQL, JIRA) to join their team.

Application Support Analyst (CRM Support, Application Support, Software Support, Second Line support, 2nd line support, SQL, JIRA) you will be providing support for the companies cutting edge, bespoke CRM system and working closely with the development team.

This would be a great opportunity to gain development insight and experience and move into a developer role. The company offers this as a route into a developer position and are keen to grown an individual who has a passion for development in the future.

This role is based in Chiswick (London), offers a 3 day a week work from home policy and is paying up to £22k.

About The Responsibilities:

  • Provide support for over a thousand users across 60 offices.
  • Provide support for many bespoke systems written and developed in the latest Microsoft technologies.
  • Identify urgent and critical support requests and ensure manager has oversight.
  • Interact with the development team who will be on hand to support you.
  • Appetite to work closely with a software development team and learn the skills required.
  • A potential opportunity to move in to a developer role.
  • Raise bugs via our Jira ticketing system
  • Perform investigations and fix data on our SQL Server database

About You

Skills Required:

  • Problem solving
  • Good communication skills
  • SQL
  • Jira - Desirable
  • Ability to perform basic code reading
  • Experience using Microsoft Office

If this sounds like you and you come from an application support, engineering, junior developer, software support, second line support background or possess the desired skills then please click the apply button below.

Ellen Gentry