Technical Operations Analyst - Shift Work Required! - ON Site.

Our client is spearheading the largest transformation program in the UK, with a mission to make the country smarter and greener.

We are in search of a skilled Technical Operations Analyst to join the operations team. This pivotal role involves ensuring the efficiency of a large and complex IT infrastructure to meet service needs. The position is fully office-based, operating on a 24x7 shift pattern with a 4-day rotation (2 days from 7 am to 7 pm, followed by 2 nights from 7 pm to 7 am).

As a Technical Operations Analyst, your responsibilities include:

• Acting as the primary point of contact during shifts, taking full responsibility for team activities.
• Monitoring network performance and health from a service-level perspective.
• Daily monitoring of Operational Performance Metrics through service dashboards, Production Proving tools, and performance reports.
• Interpreting anomalous events, diagnosing service degradation, and providing operational support to stakeholders, including Incident, Problem, Change, and Customer Service Management teams.
• Assisting in Major Incident Management procedures to minimize the impact on business operations and customers.

Essential Skills and Experiences:

• Stakeholder Management skills.
• 2 years experience in a monitoring environment (NOC/TOC) or highly skilled Service Centre.
• Ability to collaborate with internal functions and Service Providers to enhance monitoring capabilities.
• Strong communication skills across all levels of the business and with external stakeholders.
• Understanding of the Incident Management process and the ability to support, monitor, report, and communicate issues.
• First point of escalation for incidents from the Service Desk Manager or other Operational stakeholders.
• Ability to engage the Problem Management team in chronic/repeat issues investigations for Root Cause Analysis (RCA).
• Interpretation of raw data into trend analysis and providing insight, analysis, and context to stakeholders.
• Operation as a 2nd line escalation point for complex problems from the Service Desk.
• Ability to raise and assign incidents when anomalous system behavior or degradation is identified.
• Discretion and integrity due to access to comparative, market-sensitive customer operational performance data.
• Mentoring junior members of the team.

Preferred Experience:

• ITIL principles.
• Data Analytics with a focus on learning new skills and providing outstanding customer service.
• Understanding or experience with AWS and Azure tooling.
• Good knowledge of Microsoft Windows applications.

What's in it for you?

• Competitive basic salary with a 20% shift allowance and a 10% Bonus
• up to £35,000 (£45,000 package)
• Training opportunities on the job and through recognized qualifications.
• Just Eat Lunch Vouchers. (£1000 Per year)
• 25 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Additional employee-wide benefits and schemes.