Software Application Support Engineer - Munster - €60,000.

Responsibilities:

• Full ownership to allocated new integration projects with customers across EU in collaboration with the EU Support team & R&D
• Act as the first point of contact for customers for any technical questions/issues regarding software integration and testing
• Testing of new software versions (both proprietary machine software and OS)
• Coordinate & support roll out of new software releases to the field
• Translate customer requests to R&D sprints as appropriate
• Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
• Support the setup of pilot tests/initiatives across EU

• Gather feedback direct from customers for future improvements/enhancements to our devices
• Stay up to date with new product developments to ensure we always deliver the highest level of service possible

Your Profile:

• Technical qualification / background from automation or software systems

• 1-3 years' experience in a software related technical support role
• Background in customer service/support, ideally with both onsite & remote experience
• Flexible and willing to travel and work on European projects
• Some programming experience with capabilities to write test scripts
• Experienced in using scripting languages (e.g. Bash shell, Python etc.)
• Previous work with Linux systems and command line experience is a must.
• Clear in communication, focused and patient
• Fluent in English, any other European language is a plus