Service Desk Manager.

  • technology
  • permanent
  • UK

Are you a Service Desk Manager based in Plymouth? Are you looking to join a fast growing MSP?

My client supports more than 900,000 people across the Southwest. They are a dynamic and agile private sector company with a serious conscience, that's wholly owned by the public sector. Their support services aid GPs, children's social care, local councils, and many other critical services. They are growing and need a skilled Service Desk Manager to help them, and help their customers.

Responsibilities

  • They need a Service Desk Manager who can lead and inspire a team to continually deliver high quality 1st and 2nd line IT support for their customers in the Southwest of England.
  • 2 ITSM specialists and 4 Team Lead, direct reports
  • Approximately 40 IT professionals reporting to 4 Team Leaders
  • A Service Desk which manages approximately 9,000 contacts per month
  • Supporting approximately 12,000 customers in the Southwest of England.
  • Leads 1st and 2nd line Service Desk, Service Management Office and ITSM Platform Team
  • Client facing supporting Delt Service Delivery Managers as required.
  • Able to explain the technical concepts required in the role and understand how these fit into the wider technical landscape.

Benefits

  • 25 days annual leave a year
  • Up to 12 flex days a year
  • Up to 10% pension contribution
  • This is a hybrid role working at least 3 days a week at our HQ in Plymouth
  • Ability to buy and sell leave
  • Accredited through Workplace Wellbeing Charter
  • Performance related bonus
  • Discounted shopping vouchers
  • Matching two days leave for those who volunteer with registered charities
  • Provide additional leave to reservists
  • Employee Assistance Programme
Ailish Kelly