Service Desk Analyst.

  • technology
  • permanent
  • Cambridge

Service Desk Technician - Onsite Cambridge up to £30K Benefits

We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life.
What you will be doing

* You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites.
* logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
* Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
* Performing device builds and facilitating desk moves
What we are looking for:

* Previous IT Service desk experience
* Excellent communication skills at all levels
* Knowledge of Microsoft 365 and Office apps
* Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL
* Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)

What we offer

* Up to £30K working Monday - Friday
* 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
* Enhanced Workplace Pension
* Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams

Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat!

Unfortunately, no sponsorship will be provided for this role.

Service Desk Technician - Onsite Cambridge up to £30K Benefits