We're currently seeking a Field Service Engineer for our thriving global shared service consultancy, renowned for spearheading innovation and digital transformation. This role, requiring a full driving license (company car provided), focuses on delivering hardware support to esteemed clients across Essex, Cambridgeshire, and Northamptonshire.
Responsibilities:
- Provide on-site support and swift problem resolution for diverse customer groups.
- Install desktop PC's, laptops, printers, servers, and manage basic network requirements.
- Adhere to tight Service Level Agreements, ensuring key metrics like Response, Resolution, and First-Time Fix are met.
What You'll Be Doing: Efficiently resolve hardware faults across various technologies:
- Printers (predominantly LED, Laser & Dot Matrix)
- PC's (Dell, HP, Lenovo, Generic)
- Laptops (Dell, HP, Lenovo, Generic)
- Thin Clients
- Configure & replace Routers, Switches, Hubs, and modems
- VOIP Phone
- MS Windows
- MS Office
- Image builds & configurations (including data backup and recovery)
What we are looking for in the successful field servcie engineer:
- Accreditations in HP, Dell, Lenovo are preferable.
- Solid knowledge of Printers (OKI, Epson, or HP preferred)
- Operational understanding of MS Windows
- Experience with PC/Laptop hardware
- Familiarity with working in a Field environment
- Strong customer-facing skills
- Ability to prioritize effectively
- Clean driving license
- Self-Management with good organizational skills
- Strong communication skills
Candidates must have no more than 3 points on their license and be eligible for an enhanced DBS check. The working hours are Monday to Friday, 9 am to 5:30 pm, with the requirement to be at the first job by 9:30 am.