Application support Analyst.

  • technology
  • permanent
  • London

Application support Analyst - Fully Remote - up to £38K

We are currently in search of an experienced Power Application support Analyst for a permanent role with our client, a prominent UK-based organization functioning as a central communications service provider.

Role Overview:
Supporting bespoke applications within service desk team. You will have a creative mind set to translate the customers' incidents into a viable solution with problem solving and analytical skills.

What you'll be doing:

  • Supporting external clients, escalating issues as necessary.
  • Looking after customer Incidents to ensure timely and effective solutions are provided.
  • investigating reported Incidents/Defects through fact gathering and remote support.
  • First line of defence in finding the cause of an issue
  • Working vert closely with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.
  • To ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What we're looking for:

  • Experience working with Capita One Systems working with Housing Benefits
  • Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise
  • Excellent analytical, process-oriented, organisational and problem-solving skills
  • Application Support / Software Support experience
  • Understanding of databases such as SQL, Progress
  • Works effectively within a team.

What's in it for you?

  • Up to £38,000 base salary.
  • 25 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company-matched pension, life assurance, cycle2work scheme, and voluntary benefits.
  • Access to Employee Network Groups for diversity and career development.
  • Countless opportunities for skill development and career growth in a supportive and inclusive environment.

Application support Analyst - Fully Remote - up to £38K