Desktop Support Analyst - Asset Management.

Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

My client, a globally recognized Asset Management firm are looking to hire an experinaced Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) to join their rapidly growing business in London.

Before applying for this role, please be aware that you will be required to come into their office 5 days a week.

As a business they are one of the largest alternative asset managers in their industry and currently look after 915 billion in assets! They operate in private equity, real estate, public debt and equity, infrastructure, life sciences, and growth equity.

They are looking for an experinaced customer facing Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) who has previous experience working in a fast paced financial services environment, dealing with a variety of users inclusive of executives and VIP's

The Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) will have to be a great communicator, proactive and have a keen eye for detail.

The business is growing rapidly with new offices opening across the UK and USA so this is a great time to join as there will be a lot of room for progression and leadership opportunities further down the line.

Responsibilities for the Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

• 4 years' experience in a similar role
• Maintain documentation on how the executives use their technology
• Proactively identify and track problems/enhancements to continuously improve user experience
• Identify new technologies or offering alternative ways to enhance their workflows
• Troubleshoot PC hardware and software issues
• Troubleshoot iOS, Windows 10 and Microsoft O365
• Provide remote support of senior executive home offices even after hours
• Proactive coordination with assistants on their technical needs during travel
• Monitor and triage VIP queues to avoid any outstanding tickets for the team

If you are a proactive Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) and have experience supporting VIP's in a fast paced financial services/asset management environment, then I would love to hear from you.

Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

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